Case Study

A Modern Communication Platform
Drives Nonprofit Success

The Customer

And Their Challenge

Samaritan Inn, through its SHARED HOPE® mentoring partnership network, is dedicated to addressing the challenges of addiction and homelessness across the United States. By working closely with faith-based and community organizations, SHARED HOPE® seeks to provide structured programs that help individuals rebuild their lives. With a network of partners and mentors spread throughout the country, effective communication and collaboration are critical for managing day-to-day operations, sharing best practices, and organizing resources.

However, the organization faced difficulties in ensuring that partners and mentors had easy access to the latest announcements, documents, events, and critical updates. Without a centralized communication platform, the dissemination of information was often delayed or inefficient, leading to missed deadlines, duplicated efforts, and fragmented collaboration. Samaritan Inn needed a solution to streamline communication, ensure document availability, and enable partners to better manage their tasks and events.

The Solution

To address these challenges, i3solutions designed, implemented, and deployed a tailored collaboration platform using Microsoft SharePoint. The solution centered around the development of SHARED HOPE® workspaces—customized portals designed for each mentoring partner within the network. Each partner portal serves as a dedicated environment where users can access and manage key information, including announcements, events, assignments, due dates, and fundraising updates.

The centralized platform also includes a shared document library, providing partners and mentors with on-demand access to critical documents. The main workspace hosts resources such as how-to guides to assist partners in navigating the platform and managing their responsibilities efficiently. This customizable and scalable solution not only streamlines collaboration but also empowers partners to self-manage content, reducing administrative bottlenecks and improving overall coordination within the network.

Technologies

Used in the Solution

SharePoint serves as the core platform for the document management and collaboration solution, providing centralized storage, team-specific portals, version control, and tools for sharing documents, calendars, and tasks across departments.

Measurable Benefits
and Business Impact

Centralized administration and
streamlined information dissemination

The platform consolidates key information into a single administrative site, making it easier for Samaritan Inn to distribute updates and manage collaboration across the entire network.

On-demand access to updated
documents

The centralized document library ensures that all partners can easily access the latest materials, eliminating delays caused by outdated or misplaced files.

Simplified management of events and announcements

Partners can track individual and network-wide events, announcements, and deadlines from a single interface, reducing the risk of missed opportunities or miscommunication.

Customizable portals tailored to each mentoring partner

Each partner has access to a dedicated portal, allowing them to view and manage events, tasks, and announcements specific to their role and responsibilities, promoting greater engagement and accountability.

Increased operational efficiency and reduced coordination time

By organizing and automating key collaboration tasks, the platform saves significant time and effort for both partners and Samaritan Inn staff, enabling them to focus on mission-critical activities.

Customer Says

On behalf of the Samaritan Inn’s staff, volunteers, residents, and SHARED HOPE® Partners, I would like to express my sincere gratitude to i3solutions for its successful development of our on-line communication tool for teams within our SHARED HOPE® mentoring partnership network. i3solutions not only met our expectations, but also exceeded them. Your staff served us as if we were both a corporate client and a community-based charitable organization. Thank you.

- Jason Bernard-Lanier, Director of Development

A Modern Communication Platform Drives Nonprofit Success