Case Study: An agency within the Department of Defense, tasked with making critical national security decisions was limited by its current technology platform. Because data is entered as both structured and unstructured information, and in a wide range of formats (electronic forms, hand-written forms, documents, images, videos, etc.), existing search tools and the general user interface made it difficult to retrieve information. The agency also lacked access to critical data repositories and information systems while in the field, leaving field operators in the dark on up-to-the-minute information. Finally, this technology was incapable of generating comprehensive, data driven reports, essential for analyzing and deriving meaning out of the data. Without these features, there could be dire implications for this agency and the many vital programs it supports.