Modernizing Identity Management to Drive Operational Efficiency

Case Study

Modernizing Identity Management to
Drive Operational Efficiency

The Customer

And Their Challenge

Deloitte is a global professional services firm, widely recognized as one of the “Big Four” accounting organizations. They provide a broad range of services—including audit, consulting, financial advisory, risk advisory, and tax—to help clients navigate complex business challenges worldwide.

They faced significant challenges due to a fragmented provisioning process and a lack of integration among multiple critical systems. Employees frequently encountered delayed network access, duplicate Active Directory accounts, and inefficient, redundant data entry across disparate platforms—leading to decreased productivity and slow response times for 125,000 users. Ultimately, these obstacles underscored the need for a comprehensive, multi-tiered solution to unify siloed systems and streamline the provisioning process.

 

The Solution

Enterprise Application Integration

i3solutions delivered a Microsoft BizTalk implementation for Deloitte, enabling user provisioning within one of the world’s largest Active Directory (now Entra ID) environments. Deloitte also introduced a pilot Enterprise Application Integration (EAI) provisioning system, and linked their SAP system to the corporate Active Directory (AD).

This solution centered on three main objectives: provisioning email accounts, safeguarding Deloitte’s IT infrastructure, and establishing a unified global identity with single sign-on capabilities.

The new system seamlessly integrates with core productivity, database, and network technologies, allowing administrators to create a single user account that automatically propagates throughout Deloitte’s multiple production systems and applications. By leveraging secure web services, i3solutions dramatically reduced the time needed to manage user accounts and access. Consolidating these processes into a single provisioning application eliminated the need to maintain separate interfaces, unified data across a range of applications, and preserved Deloitte’s existing IT investments. Additionally, a workflow and approval module ensures that all new access requests receive proper management authorization before granting users entry to sensitive data and applications.

Technologies

Used in the Solution

Measurable Benefits
and Business Impact

Accelerated User Provisioning and Reduced Onboarding Time

By consolidating multiple interfaces into one automated system, Deloitte significantly shortened the time required to create, update, and disable user accounts. As a result, new hires and existing employees experience faster access to vital systems and applications—improving productivity and reducing downtime organization-wide.

Decreased Errors and Improved Security

The integrated solution eliminated duplicate Active Directory accounts and eliminates the need for repetitive data entry, sharply reducing the chances of manual errors. Additionally, single sign-on capabilities enhance Deloitte’s security posture by unifying identity management processes and ensuring that every access request goes through a clear, automated approval workflow.

Enhanced Operational Efficiency and Cost Savings

By leveraging BizTalk and existing IT investments, Deloitte’s overall administrative burden was lowered. Automated workflows reduce dependence on IT support staff for repetitive tasks, decreasing operational expenses and allowing IT teams to focus on more strategic initiatives.