The Federal Mediation and Conciliation Service (FMCS), based in Washington, DC, is a crucial independent agency dedicated to preserving and promoting labor- management peace and cooperation. With a vast network of ten regional offices and over 60 field offices, FMCS provides essential mediation and conflict resolution services to various sectors, including industry, government agencies, and communities.
FMCS faced a significant challenge with their outdated manual paper process for processing travel and miscellaneous expense vouchers. Invoices could only be submitted by mail, with paper checks then issued and sent via traditional postal services. Even receipts were managed through the mail. This outdated and cumbersome process urgently required a transformation to a more efficient and modern system.