Case Study

Improving Efficiency in Legal
Case Management

The Customer

And Their Challenge

The New York City Department of Housing Preservation and Development (HPD) is the largest municipal housing agency in the United States, responsible for creating and preserving affordable housing for New Yorkers. HPD works to improve the quality of life in neighborhoods by enforcing the Housing Maintenance Code, financing affordable housing development, and promoting economic diversity and stability in communities.

HPD required a robust system to efficiently track and manage all court cases filed against building owners and tenants. With over one million residential properties to oversee, HPD’s existing manual process was not only time-consuming but also increasingly unwieldy, often leading to missed violations and unenforced court judgments. To address this, HPD sought a solution that would significantly enhance tracking capabilities for the General Counsel and other managers, enabling better oversight and more effective enforcement of housing regulations.

The Solution

Executive Dashboard Reporting Console

i3solutions developed a comprehensive solution that unified HPD’s fragmented departmental systems into a single, robust case management platform built on the Microsoft .NET framework. The system features dynamic forms designed to capture critical case information from multiple departments and generate the necessary legal documentation for court filings. Building violations are seamlessly entered into the platform, allowing paralegals to quickly create standardized legal briefs with minimal data entry using preset document templates.

After a legal judgment is recorded in the system, it guides users through the automated creation of judgment notifications, invoices for fines, and penalty orders. The system tracks fines and penalties in real-time, ensuring cases are resolved efficiently and accurately. Inspectors also benefit from real-time access to violations, enabling more responsive enforcement.

To support strategic oversight, an Executive Dashboard Reporting Console provides highly informative, real-time reports, empowering the Office of the General Counsel to monitor case progress and make informed programmatic, policy, and legal decisions. This integrated solution not only streamlines case management and legal documentation but also ensures that all cases are tracked and resolved with precision, enhancing HPD’s operational efficiency and enforcement capabilities.

Technologies

Used in the Solution

Measurable Benefits
and Business Impact

The HPD Case Management System revolutionized operations by streamlining workflows and automating previously manual tasks, allowing employees to focus on higher-value activities. By consolidating case preparation tasks into a single streamlined process, the system reduces reliance on multiple job functions and improves coordination across departments.

Real-time integration with other systems enhances data accuracy, ensuring that court cases are prepared and managed with greater consistency and reliability. The system’s centralized nature also enables better transparency, offering management clear oversight into case statuses and supporting informed decision-making for improved operational outcomes.