Empowering Employee Engagement with a Unified Digital Workplace

An intranet employees route around is a specific failure, not a cosmetic one. At a global wireless communications technology company, the intranet had been built as a simple repository for documents and announcements and had grown cluttered, hard to navigate, and barely used, so people collaborated outside it and duplicated effort and lost messages doing it. i3solutions led a full overhaul, and it opened with user research and systems analysis instead of a design: feedback sessions across multiple departments and roles that named the real problems as confusing navigation, outdated content, and the absence of usable collaboration features. What replaced it is a centralized internal hub with a simplified information architecture, an advanced search tool, discussion forums, and secure document sharing, together with greater automation of online forms and data. Departments now collaborate across locations worldwide, searches return faster and more relevant results, and staff find the forms that already exist instead of rebuilding them. Those gains are the ones the engagement reported, and it reported them qualitatively: no before-and-after figures were published.

The client, a global wireless communications technology company, recognized that its existing intranet was not living up to employee needs or company objectives. Initially designed as a simple repository for documents and announcements, the platform had become cluttered, difficult to navigate, and underutilized. Employees often resorted to alternate methods to collaborate and access critical information, leading to inefficiencies, duplication of effort, and missed communication.

By reimagining the intranet’s purpose and design, the organization aimed to create a centralized internal hub where departments could securely share up-to-date documents, streamline team coordination, and promote company-wide engagement. The goal was to introduce intuitive features—such as advanced search functionality, tailored dashboards, and user-friendly forums—that would simplify daily tasks, encourage collaboration, and ultimately reinforce a sense of community within the organization.

What was wrong with the original intranet?

It had been built as a simple repository for documents and announcements, and it had grown cluttered, hard to navigate, and barely used. Navigation was confusing and content was out of date, so employees fell back on other ways to collaborate and to find what they needed. That is what produced the duplicated effort and missed communication behind the overhaul.

How did i3solutions decide what to change?

By asking the people who use it. The engagement opened with user research and feedback sessions across multiple departments and roles, and those sessions identified the specific failures: confusing navigation, outdated content, and no usable collaboration features. The information architecture was then rebuilt against what employees said they were actually trying to do.

What does the redesigned intranet do that the old one could not?

It works as a centralized internal hub instead of a document drop. The simplified structure lets employees locate essential documents, reach project resources, and stay current on company-wide announcements. An advanced search tool returns relevant results quickly, and discussion forums plus secure document sharing carry real-time work between departments that used to sit in silos. The redesign brief also called for dashboards alongside search and forums.

What changed for employees after the redesign?

Collaboration increased between departments across the world, searches became faster and more relevant, and existing forms are easier to find, so people stop recreating them. Greater automation of online forms and data raised consistency, compliance, and overall data quality. These results are reported qualitatively; no before-and-after figures were published for this engagement.

If your intranet has turned into a place people avoid, the symptoms are usually familiar: search that does not find, content nobody has updated in years, and teams quietly moving their work into email and chat. A first conversation covers how your people look for documents today, which departments have already built workarounds, and what a simplified information architecture would change for them. You leave with a written read on where the current site fails and what a redesign would have to fix first, which is the material a steering committee asks for before it funds anything. Start the conversation