Operational Excellence Starts After Deployment

Go-live is a moment of momentum, and also the point where systems are truly tested in the real world. Once your applications are in production, reliability, performance, and user adoption determine whether your investment delivers long-term value or becomes an operational burden. Our post implementation support services are designed to ensure your systems remain stable, secure, and aligned with evolving business priorities well beyond deployment.

As a trusted Microsoft integration company, we stay engaged after launch to protect and optimize what you’ve built. From proactive monitoring and structured support operations to performance optimization and governed enhancements, our team operates as an extension of your enterprise technology organization. We don’t just fix issues as they arise, because we also make sure to anticipate them and keep your systems operating at enterprise-grade standards.

Whether you require stabilization coverage after go-live or long-term enterprise lifecycle support, we adapt to your operating model and internal capabilities. With flexible engagement options, clear governance, and deep platform expertise, we can help your business leaders maintain momentum, maximize ROI, and confidently evolve your technology as business demands change.

The Reality After Go-Live

A successful deployment only proves that a system can function. It does not prove it can be governed, scaled, secured, and sustained under enterprise operating conditions. Once real users, live integrations, compliance obligations, and evolving business demands are introduced, systems are exposed to structural pressures that implementation alone does not resolve.

Common post-go-live risks include:

• Performance degradation under real-world usage: Workloads, integrations, and user behaviour often differ significantly from test environments. Without ongoing monitoring and optimization, response times slow, integrations strain, and scalability issues emerge. This can directly impact your productivity and customer experience.
• Rising support tickets and user frustration: As adoption grows, so does support demand. Small issues multiply, usability gaps surface, and unresolved defects quickly undermine confidence in the system. Internal IT teams are often forced into reactive firefighting instead of strategic delivery.
• Knowledge gaps as internal teams shift focus: Once implementation teams roll off, critical system knowledge can disappear with them. Documentation becomes outdated, ownership blurs, and even minor changes carry unnecessary risk. This is slowing response times and increasing your dependency on scarce internal expertise.
• Systems drifting away from business priorities: Business needs evolve faster than deployed systems. Without structured enhancements and governance, applications fall out of alignment with your organizational goals, limiting the value of your broader Digital Transformation IT services.

With ongoing engagement from Microsoft specialists, support is no longer just about fixing issues, as it’s now about protecting system performance, managing risk, and ensuring your technology continues to serve the business as it changes. Post-go-live support preserves momentum, extends system lifespan, and safeguards the investment you’ve made during implementation.

Our Post-Implementation Support Philosophy

Post-implementation support should do more than keep your systems running. It should actively protect, optimize, and extend the value of your technology investment. Our philosophy is built around long-term ownership, accountability, and alignment with your business objectives, not short-term fixes or disconnected ticket handling.

• Lifecycle ownership beyond delivery: We stay accountable well after go-live, supporting your system through stabilisation, optimisation, and ongoing evolution. Our role doesn’t end at deployment; it adapts as your platform matures and business needs change.
• Proactive, not reactive, support: Rather than waiting for issues to surface, we focus on early detection, preventative maintenance, and continuous improvement. This reduces disruption, limits operational risk, and keeps performance predictable.
• Enterprise ownership, not transactional ticket handling: Support is delivered as a strategic partnership, not a queue of isolated incidents. We prioritize context, root-cause resolution, and long-term outcomes over quick but short-lived fixes.
• Designed to complement internal IT teams: Our approach augments your in-house capabilities, filling skills or capacity gaps without creating dependency. We work alongside your team, sharing knowledge and maintaining transparency at every stage.
• Support that scales with organisational growth: As complexity increases (new users, integrations, or business units), our support model scales with you. Backed by proven Microsoft system integration services, we can ensure that your platform remains stable, adaptable, and aligned with current business demands.

Enterprise Systems and Platforms We Support

Our post-implementation support services are designed to provide clarity and confidence for both technical leaders and business stakeholders. We support the full ecosystem around your solution, and not just the application itself, so your performance and business outcomes remain aligned over time.

Custom Applications

We support custom applications built to support enterprise business processes, whether they are customer-facing platforms, internal tools, or workflow-driven systems. This includes bug fixes, performance optimisation, enhancements, and ongoing refinement as usage patterns evolve. Our team ensures your custom solution continues to deliver value as business needs change, without becoming brittle or costly to maintain.

Enterprise Systems and Integrations

Modern enterprises rely on interconnected systems rather than standalone applications. We provide ongoing support for complex integrations across ERP, CRM, data platforms, and line-of-business systems. This includes monitoring integration health, resolving data flow issues, and ensuring system changes don’t introduce downstream risk. Strong integration support is critical to maintaining operational continuity and trust in enterprise data.

Cloud and Hybrid Environments

We support applications running across cloud, on-premises, and hybrid environments. This includes performance tuning, environment management, scalability planning, and cost optimization. As organisations mature their cloud strategy, our support helps maintain stability while enabling continuous improvement and expansion.

Third-Party and Vendor Platforms

Where applicable, we support third-party and vendor platforms that form part of your broader solution. This includes managing updates, resolving compatibility issues, and coordinating changes to minimise disruption. We act as a single point of accountability across vendors, reducing complexity for your internal teams.

Across all environments, our support is informed by practical experience in business process automation consulting, ensuring your systems continue to enable efficiency and reliability in your operations long after implementation is complete.

Core Post-Implementation Support Services

Our post-implementation support goes beyond reactive fixes to ensure your systems remain reliable, efficient, and aligned with evolving business needs. Leveraging deep expertise as a trusted Microsoft integration company, our team of Microsoft specialists delivers comprehensive support across every stage of your system’s lifecycle.

Help Desk & Incident Support

• Tiered support (L1–L3): From basic user inquiries to complex technical issues, our multi-level support ensures problems are handled by the right expertise at the right time.
• SLA-based response and resolution: We define clear service levels so your team knows exactly what to expect in terms of response times and resolution speed.
• Root cause analysis and documentation: Beyond fixing immediate issues, we investigate underlying causes and provide detailed documentation to prevent recurrence.

System Maintenance & Stability

• Bug fixes and defect resolution: Timely resolution of software defects keeps your systems operating smoothly without disrupting business operations.
• Patch management and upgrades: Regular updates and security patches are applied systematically to maintain compliance, stability, and performance.
• Configuration and dependency management: We manage system settings, dependencies, and integrations to ensure ongoing stability and prevent unforeseen failures.

Performance Monitoring & Optimization

• Ongoing performance analysis: Continuous monitoring identifies emerging issues before they impact users.
• Bottleneck identification and tuning: Our specialists proactively address slowdowns and inefficiencies to ensure systems perform at peak levels.
• Scalability and load optimisation: We ensure your applications can grow with user demand, maintaining speed and reliability as workloads increase.

Enhancements & Feature Evolution

• New feature development: Implement new capabilities aligned with business priorities.
• Business-driven enhancements: Adapt your systems as operational requirements evolve, keeping solutions relevant and effective.
• Technical debt reduction and refactoring: Maintain long-term performance and maintainability by addressing legacy issues proactively.

User Support & Enablement

• End-user and admin training: Equip your teams to use and manage systems confidently.
• Knowledge transfer and documentation: Preserve critical system knowledge within your organisation.
• Adoption support and change enablement: Drive engagement and ensure users realise the full value of your investment.

Combining structured processes with hands-on expertise lets the post-implementation support ensure that your systems continue to deliver business value. This will be backed by the reliability and insight of experienced Microsoft specialists.

Flexible Support Models

Every enterprise operates under different regulatory, operational, and platform realities. Our post-implementation support services are structured to align with enterprise operating models, internal ownership structures, and long-term technology roadmaps.

• On-demand support: Access expert assistance whenever issues arise, without long-term commitments. Ideal for organizations with unpredictable workloads or limited internal IT capacity, this model allows you to address critical incidents and system updates quickly.
• Dedicated support teams: For enterprises that require continuous, hands-on support, we provide a team of Microsoft specialists who act as an extension of your IT department. They handle daily maintenance, incident management, and ongoing optimisation with full accountability.
• Retainer-based support: Establish predictable, recurring support coverage that balances cost and availability. Retainer agreements ensure SLA-backed response times and prioritisation while maintaining flexibility to adjust as business priorities shift.
• Hybrid models aligned to business cycles: Combine on-demand and dedicated resources to match your organisation’s seasonal or project-driven demands. This approach optimises both efficiency and cost-effectiveness, ensuring support scales with operational intensity.

Our approach is informed by extensive experience in Microsoft consulting services, ensuring you receive support that aligns with both your technology landscape and business objectives.

Governance, SLAs, and Transparency

Effective post-implementation support is an enterprise governance function. Beyond resolving issues, it establishes accountability, performance oversight, and continuous improvement across mission-critical systems.

Clearly defined SLAs and KPIs

We establish measurable SLAs and key performance indicators (KPIs) upfront, so expectations are aligned between your organization and our support team. Response times, resolution targets, and performance benchmarks are all documented, ensuring clarity and eliminating uncertainty. These metrics provide a tangible way to monitor service effectiveness and demonstrate value.

Escalation paths and accountability

When issues arise, structured escalation paths ensure problems are addressed at the right level, promptly and efficiently. Accountability is built into every step, from first response to resolution, with clear ownership assigned to each incident or project task. This reduces downtime, mitigates risk, and keeps stakeholders informed.

Regular reporting and service reviews

We provide detailed, periodic reports on incidents, performance trends, system health, and completed enhancements. Service reviews allow us to assess progress against SLAs, evaluate changing business requirements, and adjust support strategies as needed.

Visibility into performance, issues, and improvements

Our transparent approach gives you full insight into how your systems are performing, the issues being addressed, and the improvements underway. This visibility empowers IT leaders to make informed decisions, plan upgrades, and align technology operations with broader business goals.

Business Outcomes We Deliver

Our post-implementation support is designed to deliver measurable outcomes that matter to executive leaders, ensuring technology continues to drive business value long after deployment.

• Reduced operational risk: Proactively monitoring systems like SharePoint and Dataverse, and addressing issues before they escalate, lets us minimize disruptions and safeguard your critical business operations.
• Improved system uptime and performance: Ongoing optimization and maintenance from our Microsoft integration company specialists ensure your applications and platforms, including Power Platform solutions, run smoothly, reliably, and efficiently.
• Faster issue resolution: Structured processes, SLAs, and skilled support teams enable rapid response to incidents, reducing downtime and keeping business operations uninterrupted.
• Higher user adoption and satisfaction: Through end-user training, change enablement, and hands-on support for tools like SharePoint and Power Platform, we can increase your efficiency and engagement across your organization.
• Extended application lifespan: Continuous enhancements and proactive management of custom applications and integrations on Azure and Dataverse extend usability, keeping your systems relevant and adaptable.
• Better ROI from technology investments: Maintaining performance, optimizing workflows, and aligning systems with business needs allows our support services to maximize the value of every technology you spend your money on.

This approach ensures your Microsoft ecosystem, from Azure infrastructure to Power Platform solutions, is fully supported, delivering long-term business impact.

Why Choose i3solutions for Post-Implementation Support

We are a Microsoft-centric systems integrator specializing in enterprise platforms, governed environments, and long-term system ownership. From Azure and Dataverse to Microsoft Fabric and Dynamics 365, we ensure every platform is optimized for performance, security, and business impact. Our familiarity with Salesforce Consulting and Okta consulting further allows us to manage complex integrations across your enterprise ecosystem.

Our team brings senior technical expertise, not just ticket handling. We provide strategic guidance, proactive system tuning, and hands-on resolution, ensuring your applications, whether custom solutions or platforms like Power Platform, operate reliably under real-world conditions. Our engineers and specialists are equipped to handle mission-critical workloads with precision and foresight.

We approach every engagement with a long-term partnership mindset. Beyond resolving immediate issues, we help plan enhancements, manage technical debt, and enable adoption across your teams. This commitment ensures your technology investments (spanning Microsoft and third-party solutions) continue to deliver value, scale with your business, and stick with your objectives from start to finish.

Engagement Path: What Happens Next

Our post-implementation engagement is structured to remove uncertainty, establish confidence early, and create a clear path from stabilisation to long-term optimisation. Each step is designed to minimise risk while ensuring your systems continue to deliver value as business needs evolve.

• Initial system and support needs assessment: We begin with a detailed review of your applications, integrations, environments, and current support processes. This includes assessing performance, security, documentation quality, and operational dependencies. The goal is to surface risks, identify quick wins, and understand how your systems are being used in real-world conditions.
• Recommended support model and scope: Based on our findings, we propose a tailored support model aligned to your organisational structure, internal capabilities, and business priorities. This defines scope, SLAs, escalation paths, and coverage levels, ensuring you receive the right support without unnecessary complexity. Our recommendations are grounded in experience as a Microsoft integration company, supporting enterprise-grade platforms at scale.
• Onboarding and transition into support: We then transition your systems into active support with clear ownership, governance, and communication channels. Knowledge transfer, documentation validation, and tooling setup ensure continuity with no disruption to operations.

Continuous improvement roadmap: Beyond stabilization, we establish a forward-looking roadmap focused on optimization, enhancements, and technical debt reduction. This ensures your systems remain aligned with whatever goals you have and you continue to adapt confidently over time.