Modernizing Identity Management to Drive Operational Efficiency

Case Study

Modernizing Identity Management to
Drive Operational Efficiency

Secure mobile access to manage identities efficiently.

The client is a global professional services firm. i3solutions delivered a Microsoft BizTalk provisioning system serving one of the world’s largest Active Directory (now Entra ID) environments, supporting 125,000 users. A single user account now propagates automatically across the firm’s production systems, with SAP linked to the corporate directory, single sign-on across applications, and an enterprise application integration layer that routes every access request through management approval.

The Customer

And Their Challenge

The client is a global professional services firm. They provide a broad range of services, including audit, consulting, financial advisory, risk advisory, and tax.

They faced significant challenges due to a fragmented provisioning process and a lack of integration among multiple critical systems. Employees frequently encountered delayed network access, duplicate Active Directory accounts, and inefficient, redundant data entry across disparate platforms, leading to decreased productivity and slow response times for 125,000 users. The firm needed one multi-tiered system to unify its siloed platforms and consolidate provisioning.

 

The Solution

Enterprise Application Integration

i3solutions delivered a Microsoft BizTalk implementation for the firm, enabling user provisioning within one of the world’s largest Active Directory (now Entra ID) environments. The firm also introduced a pilot Enterprise Application Integration (EAI) provisioning system, and linked their SAP system to the corporate Active Directory (AD).

Diagram of modern identity management process for operational efficiency.

This solution centered on three main objectives: provisioning email accounts, safeguarding the firm’s IT infrastructure, and establishing a unified global identity with single sign-on capabilities.

The system integrates with core productivity, database, and network technologies, so administrators create a single user account that propagates automatically throughout the firm’s production systems and applications. By leveraging secure web services, i3solutions dramatically reduced the time needed to manage user accounts and access. Consolidating provisioning into a single application eliminated separate interfaces, unified data across applications, and preserved the firm’s existing IT investments. A workflow and approval module ensures every new access request receives management authorization before the user touches sensitive data or applications.

Technologies

Used in the Solution

Modern intranet platform streamlining legacy system integration for improved efficiency.
Business process automation tools improving efficiency and workflow.
Digital identity management system with secure access controls and user authentication.
Modern data sharing solution for students and institutions using SQL Server.
Digital identity management system with secure access controls.
Microsoft Entra ID logo representing modern identity management solutions.

Benefits
and Business Impact

Digital identity management system with secure user access and operational efficiency.

Accelerated User Provisioning and Reduced Onboarding Time

Consolidating multiple interfaces into one automated system shortened the time required to create, update, and disable user accounts. New hires and existing employees reach the systems they need sooner, with less downtime organization-wide.

Digital lock with upward arrows symbolizing secure identity access.

Decreased Errors and Improved Security

The integrated solution eliminated duplicate Active Directory accounts and repetitive data entry, sharply reducing manual errors. Single sign-on unifies identity management, and every access request goes through a clear, automated approval workflow.

Digital piggy bank representing secure identity management solutions.

Lower Administrative Burden

Building on BizTalk and IT investments the firm already owned lowered the administrative burden. Automated workflows take repetitive tasks off IT support staff, decreasing operational expenses.

Frequently Asked Questions

What scale does this solution operate at?

The firm’s environment serves 125,000 users in one of the world’s largest Active Directory (now Entra ID) deployments. The provisioning system propagates a single user account across its multiple production systems and applications.

What did i3solutions deliver?

A Microsoft BizTalk implementation for user provisioning, a pilot enterprise application integration (EAI) provisioning system, a link between SAP and the corporate Active Directory, single sign-on under a unified global identity, and a workflow and approval module that gates access requests behind management authorization.

What were the measurable results?

Shorter times to create, update, and disable user accounts; duplicate Active Directory accounts and repetitive data entry eliminated; and a lower administrative burden, freeing IT staff from routine provisioning tasks.

Our identity stack predates the cloud. Is that a problem?

It was not for this client. The solution consolidated separate provisioning interfaces into one application, unified data across existing systems, and preserved the IT investments already in place rather than replacing them.

If provisioning still runs through a separate interface on every system, consolidation usually returns more than it costs. An assessment inventories your provisioning paths and shows what a single-application approach would replace. The scope conversation is concrete from day one. Start the conversation