The client is a global consumer-brand cookware manufacturer that needed user accounts kept in sync across UKG Pro, Microsoft Entra ID, and Dynamics 365 Finance and Operations. i3solutions built an integration that reads account changes exported from UKG Pro and applies them automatically: new-hire accounts created, roles updated, departed employees disabled, Exchange shared mailbox permissions assigned, and Dynamics 365 records added through a Power Automate flow. The integration eliminated the orphaned accounts a security audit had flagged.
Enhancing Security With Entra ID Integration
Case Study
Improved Security for a Global Consumer-Brand Cookware Manufacturer
with Microsoft Entra ID Integration
The Customer
And Their Challenge
The client is a global consumer-brand cookware manufacturer best known for its enameled cast iron cookware. The manufacturer has earned a reputation for its vibrant, durable, and versatile kitchenware. Its products are cherished by chefs and home cooks worldwide for their exceptional performance, timeless design, and ability to withstand the rigors of everyday cooking.
The company could not reliably manage user accounts from its HR system, UKG Pro. Account creation, modification, and deletion all had gaps, and ‘orphaned’ accounts persisted after employees left. A security audit flagged the orphaned accounts as a real risk, and the fix had to cover the whole account lifecycle.
Onboarding had its own failure mode: the system reported accounts as created when they were not, and new hires arrived to find nothing working. The company’s priority was to connect UKG, its cloud-based human resource information system, to Microsoft 365 and make user account management dependable.
The Solution
Microsoft Entra ID and Dynamics 365 Integration
i3solutions successfully implemented a seamless integration strategy, connecting UKG Pro with Microsoft Entra ID (formerly AzureAD) and Dynamics 365 Finance and Operations for the manufacturer. This integration aimed to streamline HR and Financial operations by automating account creation, deletion, and modification processes to enhance efficiency and productivity across the organization.
UKG Pro generates a .csv file of the updates required for user accounts: creating new users, updating user properties and roles, and disabling users. Microsoft Entra ID ingests the file and acts on each instruction, provisioning or updating user accounts, assigning Exchange shared mailbox permissions, and incorporating records into Dynamics 365 through an HTTP call to a Power Automate Flow.
With UKG Pro generating comprehensive updates and Microsoft Entra ID seamlessly processing them, critical tasks such as user account management, Exchange shared mailbox permissions, and Dynamics 365 record incorporation are now automated and streamlined. When new employees join the company, their accounts are promptly and accurately generated within the system.
Each employee has the tools and access their role requires from day one. The automated account process also cut administrative overhead, freeing HR and IT staff for work that needs their judgment.
Eliminating orphaned accounts closed the vulnerability the audit flagged. An orphaned account is standing access with no owner: a path into sensitive systems that nobody is watching. Access privileges now stay aligned with employee status and responsibilities. The company’s user account database stays clean and current automatically, which is what actually defends against unauthorized access. That reliability protects confidential data and is visible to employees and customers alike.
Technologies
Used in the Solution
i3solutions employed a suite of cutting-edge technologies
to create a seamless integration solution.
Microsoft Entra ID (formerly AzureAD) is a cloud identity and access management solution used to centralize user authentication, streamline access control, and safeguard sensitive data for the manufacturer.
Dynamics 365 Finance and Operations provides the manufacturer with tools to manage various financial aspects such as accounting, supply chain management, manufacturing processes, and distribution operations. Integration with UKG Pro ensured consistency and accuracy across the company’s financial and HR systems.
The manufacturer uses UKG Pro to manage various aspects of HR, payroll, talent management, and workforce scheduling in a unified platform. A .csv file containing user account changes is exported from UKG Pro and processed by the integration to ensure consistency across all applications.
Power Automate is used to automate workflows between applications. This is combined with HTTP connectors for communication between the company’s operational systems.
PowerShell Core is a cross-platform scripting language and automation framework developed by Microsoft. It is used to automate processes related to user account management, ensuring that actions specified in the UKG Pro CSV reports are executed efficiently and accurately.
By leveraging these technologies in a synergistic manner, i3solutions effectively addressed the client's challenges, providing a comprehensive solution that not only resolved immediate issues but also established a robust and future-proof framework for user account management.
Benefits
and Business Impact
What changed for the manufacturer once the systems were connected.
Enhanced Security
Eliminating ‘orphaned’ accounts and synchronizing UKG with Dynamics 365 keeps user access rights matched to current employment status and roles. Dormant accounts no longer accumulate as unwatched entry points.
Automated Account Modification
Account modifications run automatically, which removes the manual errors that used to creep in. Role and permission changes take effect quickly and the records stay accurate, which keeps compliance intact.
Increased Operational Efficiency
Key processes run without manual intervention or duplicate entry. Data moves between systems as changes happen, so departments work from the same current information.
Improved Security Compliance
Accounts are provisioned, modified, and deleted accurately across systems, with controls and audit trails behind every change. The company can monitor modifications, enforce security policy, and address issues as they surface.
Advanced Cross-System Integration
UKG Pro, Entra ID, and Dynamics 365 now operate as one connected system. HR events propagate to identity and finance without re-keying, which is what keeps the whole chain trustworthy.
Frequently Asked Questions
What problem did this integration solve?
Two, both flagged operationally: orphaned accounts that persisted after employees left, which a security audit identified as a risk, and new-hire accounts that showed as created but were not. Account creation, modification, and deletion now run from a single UKG Pro export.
How does the integration work?
UKG Pro exports a .csv file of account changes. Microsoft Entra ID ingests and processes it, provisioning or updating accounts, assigning Exchange shared mailbox permissions, and adding records to Dynamics 365 through an HTTP call to a Power Automate flow. PowerShell Core scripts execute the specified actions.
What technologies are involved?
UKG Pro for HR, Microsoft Entra ID for identity, Dynamics 365 Finance and Operations for financials, Power Automate for workflow, and PowerShell Core for automation.
Did it improve security?
Yes. Eliminating orphaned accounts closed the vulnerability the audit flagged: access rights now reflect current employment status and roles, with audit trails to monitor account changes and enforce policy.
If HR events still reach your identity systems by hand, every departure is a standing exposure and every hire is a race. An assessment traces your account lifecycle from HR system to identity platform. It shows exactly where automation closes the gaps. Start the conversation
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