Driving New Revenue and Sustainability Through Digital Innovation

A national licensing examination is developed and administered by the client, a national healthcare licensing organization, for licensed practitioners and practitioner assistants in all 50 states, the District of Columbia, Puerto Rico, and the Virgin Islands. The organization wanted to add a subscription-based reporting service for educational institutions in the discipline, and school administrators were asking for their reports on demand rather than at predetermined intervals. i3solutions ran the comprehensive assessment that identified the business and technology architecture, defined the payment and refund processing modules, and pinpointed the financial and school reports that could be reused, then designed and developed the subscription reporting service as a web-based custom application: schools purchase subscriptions through a dedicated website and generate, view, and print reports themselves. i3solutions evaluated the technologies for the new e-commerce platform, set the Business Intelligence strategy for delivering reports online to schools and staff, and provided the migration and system integration approach that accommodated the legacy application platform built in Cold Fusion, so the new service interfaces with the existing system instead of replacing it. The result was a new line of business and revenue stream for the organization, on-demand reports for member schools, and at least 140 man-hours per year of manual report generation taken off staff.

What did i3solutions build for the organization?

A subscription-based reporting service delivered as a web-based application. School administrators use a dedicated website to purchase subscriptions and then generate, view, and print reports. The project covered that website, migration of current reports to the new platform, creation of additional reports, and retention of existing reports for staff reference.

Did the organization have to replace its legacy Cold Fusion platform?

No. i3solutions provided the migration and integration approach that accommodated the legacy application platform built in Cold Fusion, and the new subscription-based reporting system interfaces with the existing system. Member schools get the new on-demand service while staff keep continuity with the legacy systems and access to the existing reports.

How did i3solutions decide what to build?

With a comprehensive assessment. i3solutions identified the ideal business and technology architectures, reviewed the organization’s existing processes, defined detailed modules for payment and refund processing, and pinpointed the financial and school reports that could be reused in the new web-based application.

What did the new reporting service change for the organization and its member schools?

The organization gained an additional revenue stream from a new line of business, and automating report generation took at least 140 man-hours per year of manual work off its staff. Administrators no longer wait for reports at predetermined intervals; they get timely, accurate data when they need it. The organization also cut the costs of generating and mailing reports and reduced paper use and storage requirements as it moved toward becoming a paperless organization.

If the members or member schools you serve keep asking for reports your staff assembles by hand, that work usually sits with two or three people and grows every year. A first conversation covers which reports you produce today, who asks for them and how often, what has to keep running on your current platform, and whether a subscription service fits the reports people want on demand. You leave with a scoped view of the build and the current-state effort baseline your board or finance committee will ask for before it approves a new line of service. Start the conversation