Case Study

Empowering Employee Engagement
with a Unified Digital Workplace

The Customer

And Their Challenge

A global leader in wireless communications technology recognized that its existing intranet was not living up to employee needs or company objectives. Initially designed as a simple repository for documents and announcements, the platform had become cluttered, difficult to navigate, and underutilized. Employees often resorted to alternate methods to collaborate and access critical information, leading to inefficiencies, duplication of effort, and missed communication.

By reimagining the intranet’s purpose and design, the organization aimed to create a centralized internal hub where departments could securely share up-to-date documents, streamline team coordination, and promote company-wide engagement. The goal was to introduce intuitive features—such as advanced search functionality, tailored dashboards, and user-friendly forums—that would simplify daily tasks, encourage collaboration, and ultimately reinforce a sense of community within the organization.

The Solution

i3solutions led a comprehensive overhaul of the intranet, beginning with user research and feedback sessions across multiple departments and roles. The insights gathered helped identify specific challenges—such as confusing navigation, outdated content, and the lack of intuitive collaboration features. With these insights, i3solutions reimagined the intranet’s underlying structure, simplifying its information architecture so that employees could quickly locate essential documents, access project resources, and stay informed about company-wide announcements. This user-centric redesign was guided by a shared goal of creating an environment that promoted transparency and ease of collaboration, fostering a more engaged and productive workforce.

Building on the foundation of a more intuitive layout, i3solutions introduced enhanced functionality to streamline communication and knowledge sharing within the organization. The redesigned intranet featured an advanced search tool to ensure that staff could quickly find relevant information, reducing time wasted on inefficient searches. Additionally, collaborative tools—including discussion forums and secure document sharing—encouraged real-time team engagement and helped break down departmental silos. The result was an intranet that both aligned with the company’s strategic objectives and empowered employees with the resources and connectivity they needed to excel in their daily tasks.

Technologies

Used in the Solution

Measurable Benefits
and Business Impact

Building on the principles of user experience and efficiency, the redesigned intranet features a more intuitive interface that makes it easier to navigate and find information. It also provides greater automation to increase consistency and compliance in online data and forms, ensuring a smoother workflow for employees. Additionally, faster, more accurate search capabilities further streamline the process of locating important documents and resources, resulting in a more productive and user-friendly environment overall.