Case Study: A federal agency needed assistance with an overhaul of its most vital systems, including its internal and external communication and management portal. As these various systems grew and changed over the years, they had become unwieldy, unmanageable and often unreliable. The client sought to remedy this by employing SharePoint with Nintex workflow. i3solutions was trusted with the critical software development task of creating a new, reliable system to ensure the agency could perform successfully in its charter.
Improving Systems to Manage Critical Initiatives
’i3solutions’ custom application and software development solution provided a more stable platform on which to perform job duties. This system was designed to be adaptable and scalable so that it could grow with the needs of the agency. This delivered true confidence and security to those working with this critical system.
This new portal created a space for employees to work together. The improved communication and collaboration, as well channels to manage resources and knowledge, granted employees powerful resources to get the information they need, when they need it.
The agency benefitted from on-going support from our team of experts. Our in-depth training materials, created specifically for these End-Users and IT Administrators, detailed how to use and operate the various components of the system. This training ensured employees have the confidence in not only in how to use the system, but also to reap all the benefits of its rich features.
Our custom design leveraged the information architecture and database schema to support the required business processes and aid smoother correspondence. i3solutions designed the sites, structure, metadata taxonomy, security, data fields, forms, UI/UX, search scopes, workflow components, document libraries, data migration and integration. To help refine its processes, we carried out a technical assessment of the client’s existing data fields and processes. This was performed in order to help convert the data fields and processes into a taxonomy and information architecture in the new SharePoint system. In addition to this, we developed the web-based forms, workflows and portal pages to support the new systems. We also created the workflow components to automate business processes and collect the necessary data fields for each process. The end result? A state of the art portal that is reliable, scalable and powerful.