Capture, Analyze, and Act on Customer and Employee Feedback with a Simple-yet-powerful Enterprise Survey Solution

Microsoft Forms is an intelligent, yet simple app that lets you easily create surveys, quizzes, and polls. Data is collected in a cloud service and exported to Excel and can extend into SharePoint with Flow for notification and list integration. Key features include:

  • Easy to set up and configure
  • Automatically send surveys based on trigger events
  • Embed surveys across apps, web, and mobile
  • Identify sentiment with AI-driven insight
  • Analyze feedback to drive business impact

Create Professional Surveys No Matter Your Skill Set

  • Develop customized, on-brand surveys with your company’s look and feel using AI-assisted suggested questions.
  • Incorporate sophisticated survey functionality like advanced branching, skip logic, individualized survey links, and multilingual capabilities.
  • Reach your audience with timely, mobile-optimized surveys distributed through email, QR codes, webpages, and apps.
form image

Integrate Data with Your Business Applications

  • Engage with respondents at the right moment by automatically sending trigger-based surveys.
  • Increase response rates by personalizing questions based upon integrated data from your CRM, ERP, or HR systems.
  • Integrate results and view survey responses directly from within Office 365 and Dynamics 365 to enhance business processes and gain a more comprehensive view of your customers.
forms screenshot 2

Improve Customer Engagement with Decisions Based on AI-driven Insights

  • View real-time results in Forms Pro or integrate data seamlessly with Power BI for advanced analytics.
  • Monitor the pulse of your workforce or customers with AI-driven insights, including sentiment analysis, trend identification, and keyword detection.
  • Identify and act on opportunities by using Microsoft Flow to create triggered actions or notifications based on survey responses or sentiments.