What is Microsoft Dynamics Case Management?
Microsoft Dynamics 365 case management is a small but powerful part of the Dynamics 365 Service Module. A lot of the tools in the suite focus on how to truly get customer service right, what businesses really need to do is exceed the expectations of the customer.
Microsoft Dynamics 365 is a suite designed to help companies strive for success and progress across all aspects of their business, from sales to field service management. But a huge and essential part of the process is getting customer service right – which is where Microsoft Dynamics case management comes in.
The case management module allows businesses to keep clear records of customer cases, make them accessible across the organization, and allow them to easily be escalated all while logging each interaction between the customer and the business. For anyone involved in customer services, all of those things are invaluable.
We’ll take a closer look at what the case management aspect of Dynamic 365 does later on, and how it can be used. First, let’s gather an idea of exactly how a custom development company (like ourselves) can help you make the most of what the Dynamics 365 service module has to offer.