SHAREPOINT SOFTWARE DEVELOPMENT AND CONSULTING

SharePoint Support Services

SharePoint is used by 75% of fortune 500 companies with over 86% of businesses using Cloud SharePoint. For most organizations, adding SharePoint to their tech stack represents a move to a digital future where collaboration is fluid and nearly instantaneous. However, not all transformation efforts succeed — in fact, 70% of transformation initiatives fail, according to McKinsey. Considering this failure rate, employing support services when opting for SharePoint development, customization, or integration would be a wise move.

One of the biggest barriers to successful software implementation is a lack of ongoing support to troubleshoot and adapt systems should issues arise.  Alongside our SharePoint consulting and implementation services, we also offer ongoing SharePoint support services to make sure that your new system is a success, and that your team receives the proper help should anything go wrong.

Through our SharePoint support services, we help organizations ensure the sound performance of their SharePoint platforms after customization and integration. Periodic monitoring is essential to ensure the operability of the SharePoint platform. Our SharePoint support services provide the help that your internal team may need while using SharePoint. We will walk with you all the way, on your own terms, providing the professional expertise that your business needs to succeed.

What is SharePoint?

SharePoint is a document management and internal portal system that helps to streamline information distribution and collaborative working efforts across an entire business.

Many businesses look at SharePoint as a foundation and build onto it with integrations and custom development that provides the organization with everything that they need. The beauty of SharePoint is its flexibility and that these integrations can continue to grow as the business does.

Why Businesses Choose SharePoint

As a Microsoft staple, SharePoint is an extremely popular option for businesses in a wide variety of industries with a broad range of specialties.

Here are some of the features that make SharePoint an effective foundation for companies across the US and worldwide:

  • SharePoint’s customizable intranets, sites and portals
  • Information rights management and compliance
  • Large-scale document management and storage
  • Collaborative working and project management features
  • Ease of implementing custom development and integration with the correct support partner
  • Flexibility and compatibility with many other software solutions

Why Do You Need SharePoint Support?

SharePoint Support Services 1Technology failure can be detrimental to a business, particularly if that technology is storing essential information to keep a business operational.

Most businesses take document management and data protection very seriously, so it’s unlikely that an organization will have paper backups lying around in case the systems go offline. An expert support partner will be able to properly implement software and offer ongoing support so that you have backups and can quickly have your systems back online and running smoothly should anything go wrong.

SharePoint typically is a more complicated system than it seems. Many businesses try (and fail) to set it up properly themselves and there are plenty of opportunities for it to go wrong if mistakes  are made during setup.

We always recommend using a SharePoint consultant to help set up your systems and integrate them with any other internal systems.

Not only does choosing an expert to assist with setup reduce the chance of a serious error, but it also gives you access to a wealth of knowledge from an external partner and can grant you access to lesser-known features that revolutionize the operations of the business.

 

Why Do You Need SharePoint Maintenance?

IT and technology are constantly changing to fit with digital usage trends, and SharePoint is no exception. To ensure that your systems and integrations continue to work for your business, continued SharePoint maintenance is essential.

SharePoint Support Services 2Popular software providers, like Microsoft, are constantly adding (and sometimes even removing) functionality to improve their products and make them more efficient for customers. If you have custom development or other integrations connected to your systems, a simple update to the software, server or even PC can cause errors or difficulties.

For this reason, it’s extremely helpful to have a dedicated support team to advise on and maintain your systems, keep everything up and running, and ensure you’re making the most of every feature that your software has to offer.

Maintaining your systems is key to making sure the business is operational and efficient and that all software is functioning as it should be. Sometimes minor (or even major) errors can go unnoticed. It might be a missed backup or a failure within the system. Professional external support teams like i3solutions are able to monitor things like downtime, backups and network security to make sure everything is running as it should.

What to Consider When Choosing IT Support

There are different types of support for internal IT systems, and depending on your business size, the size and workload of your in-house IT team, and the scale of your software systems, the best option for you might not be the option that you think.

Augmented IT Support

We almost always recommend augmented IT and helpdesk support for businesses that need help maintaining and updating their systems.  This type of support gives you access to a whole team of knowledgeable consultants without  the overhead costs a large internal IT team.

Augmented IT support is scalable and can adapt alongside your business and any internal specialists to provide a well-rounded support option for your business.  With i3solutions augmented support service, you can access a secure IT help desk that understands your business and strives to provide the best possible service to keep your systems up and running.

Internal Team

Of course, some businesses have internal teams that manage and support the IT and software needs of their staff. For this to work, those on the team need to have an extremely well-rounded knowledge and a wealth of experience to ensure they can serve the business needs in terms of fixes, updates and general maintenance.

Paid Support from a Software Provider

Some software providers will offer their own paid support. The problem with this comes if the business has more than one software program in place or has any unsupported custom development in addition to the core package. The costs for this type of support can quickly add up.

Pay-As-You-Go Support

If your business only has one or two employees, then support that you pay for as you need it might be a viable option. This can quickly become costly in bigger teams or teams regularly needing help with systems.

SharePoint Support Service Modules

i3solutions provides three levels of SharePoint support customized to your exact business needs:

Enterprise-Level Support

Our enterprise-level support is designed to ensure the optimal performance of SharePoint solutions across the organization. At the enterprise level, our expert support team focuses on the technical aspects of the SharePoint solutions, ensuring that workflows and preset iterations and configurations are operating as planned. We help IT to identify bugs through SharePoint health checks and other distinct techniques.

Professional Support

Our SharePoint professional support services are focused on optimizing teams and encouraging the adoption of the SharePoint solution within the organization. Professional support provides the necessary tech and operational support required by your teams to enable them to complete their project effectively, inadvertently securing the growth of your business. Our support staff works hand in hand with members of your team, providing the expertise they need at the early stages of SharePoint integration and configuration.

End-User Support

We provide the necessary end-user support your team needs so that they can focus on business processes. Our end-user support specialists are knowledgeable in user experience and they provide our clients with quick diagnoses and resolutions of end-user technical problems. Users’ queries need to be addressed quickly, but your in-house IT support team may have a hard time responding to these queries while implementing and maintaining your technology infrastructure. Our end-user support services not only improve the user experience, but also increase the productivity of your teams.

On-Demand and Continuous SharePoint Support

Our SharePoint support services can either be on-demand or continuous based on your needs and budget constraints. Whichever service your business adopts, either on-demand or continuous, we will deliver premium results and solutions for you.

24-7 SharePoint SupportOn-Demand SharePoint Support Services

Our SharePoint support experts are available 24/7, but with on-demand services, you would need to request our services whenever you need them. We understand that technical challenges that limit business capabilities are a high priority. With this in mind, we strive to provide fast response times to service requests. We analyze your SharePoint support needs and assign you a support expert or team of experts as the situation may require to keep your SharePoint up and running.

Continuous SharePoint Support Services

Our clients can also choose SharePoint support as part of an ongoing service. With i3solutions’ continuous SharePoint support service offering, our clients can completely outsource SharePoint support and maintenance on a continuing basis. A team of SharePoint support experts is assigned to you to handle your technical needs for as long as the contract permits. The benefit of a continuous SharePoint support contract is that we are able to identify and fix bugs before they become a problem. Our support team will also carry out regular health checks on your SharePoint solution based on your terms to maintain software uptime support. The experts attached to your business are also able to provide more streamlined technical and functional solutions as they are well knowledgeable about your business processes.

What to Expect From Our SharePoint Support Services

Technology failure can be detrimental to a business, particularly if that technology is storing essential information to keep a business operational.

Most businesses take document management and data protection very seriously, so it’s unlikely that an organization will have paper backups lying around in case the systems go offline. An expert i3 SharePoint Servicessupport partner will be able to properly implement software and offer ongoing support so that you have backups and can quickly have your systems back online and running smoothly should anything go wrong.

SharePoint is a more complicated system than it seems. Many businesses try (and fail) to set it up properly themselves and there are plenty of opportunities for it to go wrong if mistakes are made during setup.  We always recommend using a SharePoint consultant to help set up your systems and integrate them with any other internal systems.

Not only does choosing an expert to assist with setup reduce the chance of a serious error, but it also gives you access to a wealth of knowledge from an external partner and can grant you access to lesser-known features that revolutionize the operations of the business.

Our SharePoint support services accelerate SharePoint performance over time. We perform precise tasks that, when combined, have a considerably larger effect—an increase in performance and productivity.

  • Perform Preventative Maintenance: SharePoint maintenance extends beyond bug discovery and fixing. Our SharePoint support services can help your business control costs by conducting preventive maintenance that addresses technical difficulties before they occur.
  • Maintain Software Uptime: According to Gartner, the average cost of software downtime is $5,600 per minute. This is why it is critical for businesses to maintain software uptime. The performance and growth of businesses are tightly linked with the quality of their operations and processes. Our SharePoint support will help  you reduce software downtime with our quick response time to resolve technical and functional challenges.
  • Execute Regular SharePoint Health Checks: SharePoint health checks are necessary to keep the SharePoint up and running and also to maintain optimal performance. Our SharePoint support services provide early identification of irregularities in your SharePoint architecture and environment through regular audits.
  • Monitor and Maintain SharePoint Performance: Our SharePoint experts are well-trained to monitor SharePoint solutions and identify possible system lags, poor performance, or security issues and resolve them promptly to maintain optimal SharePoint Performance.
  • Improve site design and user experience through branding: People (users) are at the center of processes and are responsible for an organization’s success to a very large extent. Designing a great SharePoint experience for these users requires expert guidance, one that our SharePoint support service provides. We help you create compelling and user-focused SharePoint sites with great experiences to effectively communicate your brand message.
  • Support SharePoint consultation, development, and integration: i3solutions’ SharePoint experts support your SharePoint consulting, development, and integration efforts. We have a robust, well-experienced in-house team for each of these services.
  • Enhance SharePoint functionalities: Our support services offer you improved SharePoint functionality as we monitor your SharePoint solution and business processes to provide guidance on future customization and integration.
  • Maintain and modernize SharePoint sites, intranets, extranets, and portals: SharePoint becomes more flexible, adaptable, and user-friendly with maintenance and modernization. Our SharePoint support experts provide our clients with a better user interface and user experience to improve the productivity of their SharePoint sites and to help users navigate easily. Our experts go deep into your operations to analyze your present SharePoint solution and identify its limitations before offering you a better, more improved solution geared to your specific business needs.

The i3solutions Approach to IT and Help Desk Support

When it comes to SharePoint, we are confident in our ability to help businesses grow and become more efficient in their day-to-day operations.

SharePoint Support Services 3We believe that our approach with a wide variety of SharePoint services means that we can offer guidance and support throughout the entire process. From the early planning stages to the final implementation and ongoing maintenance, we can draw on our 25 years of experience to guide and support your business.

Some of the SharePoint services we offer include:

Our SharePoint support services are created with you in mind, and we work alongside you and your internal teams to keep your entire system, not just up-to-date, but ahead.

Speak to our team to discuss how a combination of SharePoint support, custom development and consulting can help your business to thrive.